In a move of stunning irony, British Airways sent me an email last night asking for feedback on my "flight" of the 22nd of December. Given how badly it went (or rather, didn’t) I find the following truly hilarious:

Flight date – 22/12/2009
Flight number – BA1462
Departure airport – LONDON HEATHROW
Arrival airport – EDINBURGH

Dear Customer,

To provide the best possible service it is important that we understand how you feel about your experience with British Airways.

You recently flew with British Airways and gave us your contact details when making the booking.

We would be grateful if you would take a few minutes to let us know what you thought about your recent experience of British Airways and our service.

This survey is being conducted on behalf of British Airways by GfK NOP, one of the leading independent Market Research organisations in Europe. Your responses are confidential, no one is identified in any reporting of the results and you will not be contacted for sales or marketing purposes as a result of completing the survey.

The survey is self-explanatory and should take about 10-15 minutes to complete and is available in 6 languages.

You will find the survey by clicking once on the link below or pasting the URL in your browser.


Thank you very much in advance for your assistance.

Yours sincerely,
British Airways

I suspect I’ll most likely just be linking them to my previous blog on the subject.

In the meantime, here is a brilliant video showing Dave Carroll’s woes with another airline.